Terms of service.
How to Place an Order With Dancing in the Center
Dancing in the Center accepts orders made online at dancinginthecenter.com or via the Etsy store at dancinginthecenter.etsy.com. Please read below for detailed information about this ordering method.
When placing an order online, please be aware of the following:
Be sure to provide accurate address and payment information. This includes proper billing and shipping addresses. Failure to provide correct information may lead to delays or cancellations.
Please double-check all orders before submitting them. Dancing in the Center will ship orders as they are received, and expect that customers have ordered the proper products and quantities. Corrections may be made to orders only if Dancing in the Center is immediately notified of order errors prior to processing and shipping. Do not place duplicate orders, as this will complicate any corrective action needed. Please contact Dancing in the Center immediately if errors have occurred with your order.
Dancing in the Center must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use it for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.
Dancing in the Center will process orders as quickly as possible, but we do not guarantee that orders will be shipped the day they are received. If you have an order requiring expedited shipping, please contact us at dancinginthecenter@gmail.com and our customer service team will provide further details about your shipping options.
Shipping
Dancing in the Center ships through the United States Postal Service (USPS)
Turnaround Time for Orders
On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. A member of our customer support team will contact you if there are back orders or other delays.
If you have an order or are in need of expedited shipping, email dancinginthecenter@gmail.com and we will gladly inform you of current availability and shipping options. Orders placed online may not be processed until the following business day, so we encourage customers to contact us with expedited concerns.
Return and Exchange Policy
At Dancing in the Center, we take great pride in our products. If for any reason you are not satisfied with your purchase, our goals are to make it right and to understand why. Please be ready to provide your name, order number, shipping address, and the date and lot code of the product to be returned. Having this information ready will help us serve you more effectively.
Please note:
We are unable to accept returns for products that were delivered more than 30 days prior to return request. Shipping costs are non-refundable, except in cases of a shipping error on our part.
Dancing in the Center will replace defective merchandise free of charge provided that the following steps are taken: Damaged/defective merchandise must be reported to Dancing in the Center within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement. Please send photos clearly showing what the problem is.
Having informed Dancing in the Center of the intent to return product, please ship defective item(s) back to Dancing in the Center with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt. Include pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner. Dancing in the Center will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.
Returns for reasons other than defect/damage:
For returns of this sort, please be aware of the following policies and steps for returning products to Dancing in the Center: Merchandise being returned for reasons other than defect or damage will be subject to a 20% restocking fee.
Dancing in the Center must be notified of all returns within 30 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees or denial.
Upon receipt of the return package, Dancing in the Center will calculate return costs, and contact you to verify that a return has been made.